Not sure how to return your item? Don't worry, it couldn't be simpler!

 

What is the reason for returning your item?

Do you need help clarifying these terms?

  • Cancellation (change your mind): You have changed your mind after receiving your product and want to send it back to the seller.
  • Defective/broken: your product has a defect or fault visible to the naked eye that was found on delivery
  • Non-compliant: the product delivered does not correspond to the product presented on our website (differences in technical characteristics, colour, operation).
  • Incomplete: one or more parts of your product and/or a product are missing from your order.
  • Warranty: a problem that occurs within 2 years after delivery as part of the normal use of your product.
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