Who pays the costs of return shipping?

If you have changed your mind and wish to cancel

In the case of a cancellation, the return shipping costs will be your responsibility.

You took delivery of your item

You will pay the carrier directly. Once the seller has confirmed that your refund meets their conditions, you will receive a full refund, equal to the amount you spent on the product.

For more information on how to arrange return shipment for your item, please consult this article.

You refused the item with the carrier

Return shipping costs will automatically be deducted from your refund once the seller has authorised it.

 

If you found a defect on your product when it arrived (excluding use)

The return shipping costs will be the seller's responsibility.

You took delivery of your item: for more information, please see this article.

You refused the item with the carrier: for more information, please see this article.

 

If your product doesn't work or stops working after one or more uses

The return shipping costs will be the seller's responsibility.

For more information, please see this article.

 

 

 

 

Was this article helpful?