We are sorry to hear that your product is non-compliant, please accept our apologies.
In order to receive an exchange or refund, you must make a request to return to the seller. You must attach a photo to your message for proof of the defect.
Here is how to do this:
1. Log into your customer account using your email address and password.
2. Under 'My orders' you will find a section called 'Order'.
3. Select the subject 'Problem with an item' then 'Wrong item received'.
4. Enter your message.
5. Click 'browse' to attach photos supporting your claim.
The seller will respond to you within 1-2 working days via email to confirm that they have received your request.
If you do not receive a response from the seller within this time, please notify ManoMano of your dispute.