I have not been refunded after returning an item

When returning an item, you must send it with a form of tracking so that you can be sure that the seller has received it.

Your parcel is returned following your retraction:

It is necessary to obtain proof of postage from the courier in charge of your return along with tracking to prove to the seller that the item has been returned and so that they can track this. 

If you have made a return without parcel tracking and the seller has not received the goods, it will, unfortunately, be impossible to get a refund.

If your parcel is returned because it is defective/non-compliant/incomplete:

The return is the seller's responsibility.

The seller has organised for the item to be picked up from your home or given you a prepaid return label: tracking the delivery of your package is possible thanks to the package number on the proof of return!
In the case of a pickup at your home, the seller is in direct contact with the courier and knows where your package is!

Whatever your reason for returning, if your order has been received by the seller, you can contact them for more details about your refund.

Here is how to do this:

1. Log into your customer account using your email address and password.

2. Under 'My Orders', you will find a section named 'Order'.

3. Choose the reason that fits your need and write your message.

5. Click 'browse' to attach photos supporting your claim.

The seller will respond to you within 1-2 working days via email to confirm that they have received your request.

Please note that a minimum period of one week is given to our partners to process your refund. Indeed, it is necessary that their logistic department in charge of the reception of your parcel transmits this information to their financial service in charge of the processing of your refund.

If you do not receive a response from the seller within this time, please notify ManoMano of your dispute.

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