I've received my order but I've changed my mind and would like to return it (retraction)

According to the Consumer Contracts Regulations, your cancellation period starts from the time you place your order and ends 14 calendar days from the day you receive your goods.

You then have a further 14 calendar days from the date you notify the seller that you'd like to cancel your order to return the goods to them for an exchange or a refund, minus delivery fees. The goods must be returned in their original packaging and in a resaleable state.

Warning: Products returned due to you changing your mind must be able to be resold. You will only be fully refunded if the product is in a perfect state, in its original packaging.

If you wish to return an item, please click here.

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