We are aware that the current Coronavirus situation has had an impact on your daily life. At ManoMano, we are taking the necessary measures in order to continue to support you whilst protecting the wellbeing of our teams and partners.
Find out how we’re continuing to support you here!
1. Global context
Following the government’s latest announcements on the 4th January 2020, please rest assured that ManoMano is committed to maintaining its activities and we are doing everything in our power to provide the best possible service to support your projects.
You can therefore continue to purchase and get pre or post sales assistance from our sellers through your customer account, or by contacting our Customer Care Team 7 days a week by email, live chat or telephone:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 6pm
- Sunday: 9am to 3pm
2. The measures we have put in place for your shopping experience
Our teams are in constant contact with all our partners to take proactive action if necessary:
Measures related to product availability
We have been able to identify the sellers who can no longer maintain their activity, total or partial, in order to temporarily withdraw their products from our catalogue.
We have asked all our sellers who could not process orders despite our recommendations, to not proceed with the shipments and to quickly issue your refund.
Measures related to delivery
Following temporary border closures from the 21st December, we have been in close contact with our sellers and their transporters to ensure delivery times are regularly updated and take into account any delays we are informed of. If you have any questions about your delivery, please do not hesitate to consult your customer account for further information.
It is our utmost priority to ensure your experience with ManoMano continues to be as good as possible. We thank you for your support and wish you and your loved ones good health.