We are aware that the current Coronavirus situation could be causing a considerable impact on your daily life, with strict measures being implemented across the EU designed to protect us. At ManoMano, we too are taking necessary measures in order to continue to support you whilst protecting the wellbeing of our teams and partners.
Find out here why and how we continue to support you!
1. Global context
The UK government recently stepped up measures by ordering the closure of all non-essential businesses and premises. Home and hardware stores are excluded from the list of closures.
ManoMano is, therefore, committed to maintaining its activities and we are doing everything in our power to provide the best possible service to support your projects.
You can therefore continue to purchase and obtain pre or post sales assistance from our sellers through your customer account, or by contacting our Customer Care Team 7 days a week by email or chat:
- Monday to Friday: 8 a.m. to 8 p.m.
- Saturday: 9 a.m. to 6 p.m.
- Sunday: 9 a.m. to 3 p.m.
2. The measures we have put in place for your shopping experience
Our teams are in constant contact with all our partners to take proactive action if necessary:
Measures related to product availability
We have been able to identify the sellers who can no longer maintain their activity, total or partial, in order to temporarily withdraw their products from our catalog.
Masks and hand sanitiser gels have been suspended since 06/03/2020 to give priority to healthcare professionals.
We have asked all our sellers, who could not process orders despite our recommendations, to not proceed with the shipments and to quickly issue your refund.
Measures related to delivery
We are in continuous contact with the main carriers to be kept informed of potential regional or national blockages.
Possible delays may be caused on the delivery of your packages due to specific arrangements made by carriers.
Your delivery may take an extra day versus the date confirmed on your original manomano.co.uk order.
We are ready to put pickup deliveries on hold if new measures are announced in the UK, as we have done in other countries where we operate.
The entire ManoMano team is getting organised during this delicate period so that confinement in your home remains as pleasant as possible: you have time, enjoy it and above all, take care of yourself and your loved ones!