We are aware that the current Coronavirus situation has had an impact on your daily life. At ManoMano, we are taking the necessary measures in order to continue to support you whilst protecting the wellbeing of our teams and partners.
Find out how we’re continuing to support you here!
1. Global context
The UK government has ordered the closure of all non-essential businesses and premises. Home and hardware stores are excluded from the list of closures. ManoMano is, therefore, committed to maintaining its activities and we are doing everything in our power to provide the best possible service to support your projects.
You can therefore continue to purchase and get pre or post sales assistance from our sellers through your customer account, or by contacting our Customer Care Team 7 days a week by email, live chat or telephone:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 6pm
- Sunday: 9am to 3pm
2. The measures we have put in place for your shopping experience
Our teams are in constant contact with all our partners to take proactive action if necessary:
Measures related to product availability
We have been able to identify the sellers who can no longer maintain their activity, total or partial, in order to temporarily withdraw their products from our catalogue.
We have asked all our sellers who could not process orders despite our recommendations, to not proceed with the shipments and to quickly issue your refund.
Measures related to delivery
Deliveries of your orders are proceeding normally.
We are in continuous contact with the main couriers to be kept informed of potential regional or national blockages.
It is our utmost priority to ensure your experience with ManoMano continues to be as good as possible. We thank you for your support and wish you and your loved ones good health.