Once your package has been prepared by our sellers, it is handed over to a courier who is responsible for its delivery to you.Our sellers take great care when preparing your orders, but despite their efforts, on rare occasions, a package may suffer damage during transport.It is therefore very important to check the following in the presence of the courier:
1. The condition of the package: Check if the package is damaged or shows any signs of tampering.
2. The condition of the product: Check if the product is broken, scratched, damaged, non-conforming, or incomplete.
In any of these cases, it is essential to make a note of the condition of the goods on the delivery slip at the time of delivery and/or refuse the shipment.
Afterwards, we advise you to inform the seller of the situation as soon as possible via your customer account to resolve the issue. The written notification of damage allows the seller to open an investigation with their courier.