How can we help you ?
Search our knowledge base for answers to common questions.
I’ve forgotten my password
I want to unsubscribe from the newsletter
What is a customer account for?
How do I create a customer account?
I want to change the email address linked to my customer account
I want to delete my customer account
PLACING AN ORDER
You would like a quote?
What form of payment can I use?
Where can items be sent to and how much will it cost?
Why do I have multiple delivery costs or different delivery times for the same order?
How to place an order
How can I find out if the item I wish to order is in stock?
ORDER IN PROGRESS
I would like to modify my order
How can I track my package?
Why is it important to check the condition of the package and the product upon delivery?
I placed an order using my bank card but my order doesn't appear in my customer account
My order has been refunded without my request
I've received my order but I've changed my mind and would like to return it (retraction)
I've received my item but I have a problem
I've only received one part of my order
My item arrived without instructions
I require help building/installing my product
My order arrived without an invoice
Returns and refunds
I wish to return an item
Who is responsible for the return costs?
I've changed my mind, I no longer want my product (cancellation within 14 days cooling-off period)
I've received an incomplete order
The item does not match the description
My product has arrived defective/broken