My product has arrived defective/broken

We are sorry to hear that your product is defective/broken, please accept our apologies.

In order to receive an exchange or refund, you must make a request to return to the seller. It is necessary to attach a photo to your message for proof of the defect.

Here is how to do this:

  1. 1. Log into your customer account using your email address and password.

    2. Under 'My orders' you will find a section called 'Order'.

    3. Select the subject 'Problem with an item' then 'I received a faulty item, broken item'.

    4. Enter your message.

    5. Click 'browse' to attach photos supporting your claim.

The seller will respond to you within 1-2 working days via email to confirm that they have received your request.

If you do not receive a response from the seller within this time, please notify ManoMano of your dispute.

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