The seller did not take delivery of the product I returned

When returning an item, you must send it with a form of tracking so that you can be sure that the seller has received it.

Your parcel is returned following your retraction:

It is necessary to obtain proof of postage from the courier in charge of your return along with tracking to prove to the seller that the item has been returned and so that they can track this. 

If you have made a return without parcel tracking and the seller has not received the goods, it will, unfortunately, be impossible to get a refund.

If your parcel is returned because it is defective/non-compliant/incomplete:

The return is the seller's responsibility.

The seller has organised for the item to be picked up from your home or given you a prepaid return label: tracking the delivery of your package is possible thanks to the package number on the proof of return!
In the case of a pickup at your home, the seller is in direct contact with the courier and knows where your package is!


If you do not receive a response from the merchant within 2 working days, you must notify ManoMano of your dispute.



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