COVID-19: we are experiencing a large volume of contacts at the moment and might take a little longer to get back to you. Promise we won’t forget you!
Need help with an order you have already placed?
Log in to your ManoMano customer account
Sign in using your email address and password.
Explain your request in detail: we recommend contacting the seller first. Simply go to “ACCOUNT” to find the order in question. Click on the order and then on the “Online Assistance” section, where you will be given the option to choose between different reasons for your request. The seller will send you a response within 24 hours.
If you encounter any difficulties, ManoMano is here to help! Feel free to tell us if the issue wasn't resolved to your satisfaction or if you didn’t receive a response to your first message. Click on “Online Assistance” again and answer “No” to the question, “Request being processed or resolved?” Our team will then intervene as soon as possible (24 hours maximum) to resolve the issue.
Support via live chat: you can also talk to one of our advisors via our online live chat. A pop-up box appears in the bottom right-hand corner of the page when a customer service agent is available.
To contact us by phone
You can reach our teams by phone on 01766 808005 (calling this number will not incur extra charges) Monday through Friday from 8am to 8pm, Saturday from 9am to 6pm and Sunday from 9am to 3pm.
If we are not available by phone, click here to send us your request with all the necessary details so we can get back to you as soon as possible.
Need help choosing a product?
Come and talk to our community of experts via live chat by clicking the button in the bottom right-hand corner of our site. Our experts are available during extended hours, including evenings and weekends.