Need help with an order you have already placed?
If you have any questions about an item or an order, the seller is best placed to help you.
- Log in to "My orders" on your ManoMano account
- Select the relevant order
- Choose "Get help" then select your problem
- Write your message
You will receive a solution within 24 to 48 working hours and can follow your exchanges in "My messages".
If you encounter any difficulties, ManoMano is here to help! Feel free to tell us if the issue wasn't resolved to your satisfaction or if you didn’t receive a response to your first message. Click on “Online Assistance” again and answer “No” to the question, “Request being processed or resolved?” Our team will then intervene as soon as possible (24 hours maximum) to resolve the issue.To contact us by phone, our teams can be reached on (calling this number will not incur extra charges) - Monday through Friday from 8am to 8pm, Saturday from 9am to 6pm and Sunday from 9am to 3pm.
Need help choosing a product?
Come and talk to our community of experts via live chat by clicking the button in the bottom right-hand corner of our site. Our experts are available during extended hours, including evenings and weekends.