You have sent a message to the seller to return an item but they have refused your request.
Check that your request complies with the return conditions stated in the article I wish to return an item.
- You have made your return request within 14 days of delivery
- The product and its packaging are intact. The goods can be re-sold.
- Defective/broken product
- You have acknowledged this on your delivery note or you have contacted the seller within 48 hours of delivery.
- You have made the return request within 14 days of delivery.
- You have sent a message to the seller and attached a photo of the defect.
If you do not receive a response from the seller within 2 working days, you must notify ManoMano of your dispute.
We will respond as soon as possible.