We are sorry to hear that your product is defective/broken, please accept our apologies.
In order to receive an exchange or refund, you must make a request to return to the seller. It is necessary to attach a photo to your message for proof of the defect.
Here is how to do this:
- 1. Log into your customer account using your email address and password.
2. Under 'My orders' you will find a section called 'Order'.
3. Select the subject 'Problem with an item' then 'I received a faulty item, broken item'.
4. Enter your message.
5. Click 'browse' to attach photos supporting your claim.
The seller will respond to you within 1-2 working days via email to confirm that they have received your request.
If you do not receive a response from the seller within this time, please notify ManoMano of your dispute.