How and when will I be refunded?

First of all, please remember that your refund, no matter what the reason for said refund, is activated by the seller with whom you placed your order. ManoMano guarantees that the entire process runs smoothly until you receive your refund. As soon as the refund process has been activated, you will receive an email notification.

You will receive your refund via the same payment method you used when first placing your order.

You can check the status of your refund at any time by logging in to your customer account:

  • Refund in progress: our customer services team are taking the necessary steps;
  • Refund issued: the refund has been issued and you will receive details of your order indicating if the refund is full or partial.

If you paid by bank or credit card:

You will be credited the amount due to your bank account within a maximum delay of 10 days from the time that the seller has activated your refund.

If you paid by bank transfer: 

As soon as the refund has been activated by the seller, you will receive an email with a link to our Refund form. In order to process your refund, you will need to fill in the form with your name, account number, and sort code. Once you’ve completed the form, you will be credited with the amount owed within a maximum of 15 working days. If you do not receive this email, please contact our Customer Services team, who will assist you and provide this refund form.

If you paid by PayPal:

You will be credited the amount owed by a transfer of funds to your PayPal account within 3 working days from the time your refund was activated.
In the event that your refund was activated 360 days after the date of your purchase, we may be unable to credit the funds to your PayPal account. In this case, please contact our Customer Services team, who will send you a form by email (don’t forget to check your spam folder!) so that you can provide us with the bank details of the account you would like the refund to go into. Once you have completed the form, you will be credited with the amount owed within a maximum of 10 calendar days.

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